LEAN OFFICE

IN FIELD

DATE & HOST

Lean Office In field

06-08 November

Comau HUMANufacturing

OBJECTIVES

  • Reduce the Total Lead Time of our clients and students, teach them to improve the flow from the moment the client requests a product or service, until it is delivered under specifications in the requested time or less.
  • Overcome your competition under high standards of service and speed.

AIMED AT

  • Directorate

  • General Director or Manager of the Business Unit

  • All Managers who want to improve their level of service

  • All areas of operations support

  • Leaders of Continuous Improvement

AGENDA

Day 1 Day 2 Day 3

Part I: Lean Philosophy Principles

  • Introduction to Lean purpose with Lean Applications
  • Toyota Production System
  • Lean on Administrative Environments
  • Mass Production vs Lean Production
  • 8 Wastes in office environment
  • Value definition on administrative jobs

Plant Tour

  • Safety rules
  • Teams made by Host Company’s process to be mapped
  • Overall Tour

Part II: Value Stream Map Theory for Transactional Processes I

  • Steps for a Value Stream Map on Transactional Processes
  • Lead time, Process time, Value Added Time on Transactional Processes
  • Set-up Time & Batch Size on on Transactional Processes
  • Demand rate & Inventory on Transactional Processes

Part II: Value Stream Map Theory for Transactional Processes I (cont.)

  • Percentage of Accurate and Complete Information %A&C
  • IT Reliability id for Transactional Processes
  • # of People utilization on Transactional Processes

Part III: Value Stream Map Practice for Transactional Processes I

  • Transactional Case Team Exercise

Plant Tour

  • By Teams, Walk the Process to be mapped at Gemba

Part III: Value Stream Map Practice for Transactional Processes I (cont)

  • Company’s Current State Value Stream Maps development by Teams

Part IV: Lean Tools and Concepts

  • 5S on the Offices and its importance
  • Visual Management on the Offices and impact on Administrative Areas
  • Standard Work for Office

Part IV: Lean Tools and Concepts (cont)

  • Kaizen Empowerment
  • Visual Management in the offices and the impact in Administrative Areas
  • The standard work for the office

Part V: Value Stream Map Theory for Transactional Processes II

  • Considerations for the Future Value Stream Map on Transactional Processes
  • PDCA Thinking on Transactional Processes
  • Current Value Stream Map analysis, identifying opportunities on Process Non-Value Added activities, Speed Response, and Process Quality as well as lack of alignment with Strategic Objectives and KPIs.
  • Future State Value Stream Map design that will allow Teams to reach a new process performance level using the Lean Office Tools learned
  • Lean Roadmap design and agreed upon the Team to reach the Future State Value Stream Map

Part VI: The Lean Philosophy

  • The Toyota Way vs Lean Thinking

Break

Part VII: Value Stream Map Practice for Transactional Processes II

  • Transactional Case Team Exercise – Future State Map and Action Plan
  • Transactional Company Team Exercises – Future State Maps and Action Plans

Lunch

Part VII: Value Stream Map Practice for Transactional Processes II (cont)

  • Transactional Company Team Exercises – Future State Maps and Action Plans

Future VSMs and Action Plans Presentation to Host Company’s Management.

Wrap Up

INSTRUCTORS

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FRANCISCO OCEJO

Director general ALFRA Embajador Toyota Kata México Experiencia Toyota Kata Europa, Norte América y Sudamérica.

Francisco Ocejo is leading Alfra Lean Advisors a Consulting firm with over 1,500 customers companies from many countries. He also is the Vice President of Alfra Institute, a education organization to develop the top Management under a Lean MBA degree formed with Former Toyota executives and Top worldwide Management.

He has been learning, applying, and teaching the Toyota Production System in Canada, USA, Mexico, Latin America & Europe. He has taught and applied Lean from the senior management level to the operational levels closest to Gemba fro over 150 companies from international corporations, to mid-size and small family businesses from diferent industry sectors such as: Service, Logistics, Aerospace, Automotive, Electronic, Bank, Ceramic, Education, Defense Electronic, Food & Beverage, Gas & Oil, Electric Manufacturing, and several manufacturing sectors.

Francisco is a Toyota Kata Ambassador and Pioneer to spread the Toyota Kata in Mexico, he has been applying TK with his colleague Dr. Jeff Liker ( author of the best seller the toyota Way) and many other Coaches in companies with the hieghest TPS people development.

For over 5 years he has been constantly trained by the Best Seller “Toyota Way (800 hrs),” the Ex President of JV Toyota China Mr Shingo (360 hrs), and various Toyota top Management ( + 1000 hrs).

His best expertise is in: Coaching Toyota Kata, Lean Manufacturing,Lean Office, Lean Culture and Business Transformation.

He is an Industrial and Systems Engineering at the Monterrey Technical Institute. He has taught classes for students in over 15 Universities, lecturing in various Congresses in Mexico. Certified as Black Belt Six Sigma.

He is an Industrial and Systems Engineering at the Monterrey Technical Institute. He has taught classes for students in over 15 Universities, lecturing in various Congresses in Mexico. Certified as Black Belt Six Sigma at Institution of Industrial Engineers, and the Theory of Constraints and Thinking Process at the EGADE of the Monterrey Technical Institute.

Francisco is a former Celestica leader & manager of the Lean Culture Transformation, with BlackBerry (RIM), Palm, HTC as Principals customers, with sales of over 1 billion dollars. This transformation.

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LIDIA FLORES

Consultor Lean en ALFRA / Ha entrenado a más de 100 clientes en Lean Office, Lean Manufacturing y Toyota Kata, incluyendo Gerentes Generales.

Lidia has experience on the Toyota Way, Toyota Kata, Lean Leadership, Gemba Training for the last 2 years, she had been trained by Francisco Ocejo, Alfra Consulting Director Manager; Jeffrey Liker, author of the international best-seller The Toyota Way: 14 Management Principles; Ritshuo Shingo, who is Shigeo Shingo son and was the first president of JV Toyota China in 1998; Gary Convis, who was the first not Japanese President of JV Toyota in Kentucky, and other Top Management. Lidia has trained more than 100 clients on Lean Manufacturing, including General Managers, Manufacturing engineer, Quality, Finance and Logistics. She also is Lean Office Instructor with experience on Logistics, Service company, Human Resources, Purchasing and Engineering change projects improvement. Lidia´s principal customers and trainings: – Daimler Mercedes Benz, a bus assembly division; Lean Office and Toyota Kata training where we improve the engineering change applying Lean Office, we also reduce from 8 to 4 operators on the harness operation line in 3 days. – San Mina, an Oil and Gas Company, Lean Office training and consulting, we reduce the total lead time from 10 to 5 days on the logistic chain including planning, purchasing, materials and engineering. – DeAcero, wire division and steel. She participate on the DeAcero Production System, developing a continuous improvement system for logistic, purchasing, planning, shipping and production. She has taught classes on Lean Manufacturing, Lean Logistics, Toyota Kata and Lean Office for different Universities as Tecnológico de Monterrey, UANL, UDEM, Universidad de Poza Rica, Universidad de Anáhuac, UPAEP. Continuously, she is investigating and developing material for Lean Manufacturing, Lean Office and Toyota Kata training.

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GUSTAVO VARELA

IMA, MBA, MBB. Director División de Consultoría

Based on his broad experience, Gustavo is expert applying a suitable approach for Continuous Improvement needed on the different organizations from a Business results optic, becoming an effective Coach for Top Management and support for The Toyota Way roles. Gustavo has learned The Toyota Way directly from its Author, Dr. Jeff Liker, and has applied it on Gemba as a Team with many Executives from Toyota specialized on General Management, TPM, Lean Mfg Tools, and Supply Chain. Gustavo has taught the Toyota Production System at all organizational levels and has applied over 50 companies of different sizes: Lean Leadership Systems (Hoshin Kanri, FMDS, and 8-Step Problem Solving), Toyota Kata for development, Supply Chain Management, TPM, Lean Manufacturing tools (5S’s, SW, SMED, Jidoka, Poka Yoke, Heijunka, JIT, etc.), and Lean Office approach. On Six Sigma, Gustavo as Master Black Belt has trained and certified +500 Black Belts, Green Belts, and Yellow Belts. Gustavo has +20 years of experience on Continuous Improvement, Manufacturing, Process Engineering and Quality in large companies: Motor Wheel (Automotive), Kodak, Philips, Daltile, American Standard. He has +12 years of experience as Vice/President Staff as Continuous Improvement Director for American Standard México and Master Black Belt Champion for Daltile México. He has deployed programs that have achieved +$110 Million USD in savings with +3,000 projects on all departments: R&D, Engineering, Manufacturing, Maintenance, Quality, Logistics, Supply Chain, Sales, Marketing, Finance, HR, Energy. Over his 22 years experience, Gustavo has been exposed to many different organizations applying suitable Lean approaches on a variety of systems with diversity on leadership styles.

INCLUDED SERVICES

  • Manual to Color.

  • Coffee Break and food.

  • Course certificate

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