June 2nd & 3rd 2021

This two-day workshop integrates classroom and on-site experiences at a host facility to build upon the knowledge and experience gained in the DISCOVER EXCELLENCE* workshop, and focuses on the Systems and Tools diamonds in the Shingo Model™. It begins by explaining that all work in an organization is the outcome of a system. Systems must be designed to create a specific end objective; otherwise, they evolve on their own. Systems drive the behavior of people, and variation in behavior leads to variation in results. Organizational excellence requires well-designed systems to drive ideal behaviors that are required to produce sustainable results.
In this workshop, you will:
  • Discover three types of essential systems.
  • Explore five required communication tools for each system.
  • Learn how to create and use system maps.
  • Understand system standard work and how it drives improvement.
*DISCOVER EXCELLENCE workshop is a pre-requisite to this workshop.

Learn more about how the Shingo Model can drive your culture toward organizational excellence by attending the Shingo Workshop Series, which includes six workshops.


The first workshop in the series, DISCOVER EXCELLENCE, is a prerequisite and provides the foundational understanding of the Shingo Model and the 10 Shingo Guiding Principles.


The second workshop is SYSTEMS DESIGN and teaches a foundational understanding of what constitutes a system, how to map it, and how to make certain it improves continuously.

The following three workshops can be taken in any order:


These workshops take participants deeper into the Shingo Model and provide a more profound understanding of the ideal behaviors necessary to achieve ideal results within an organization


The last workshop is BUILD EXCELLENCE, is the capstone workshop that takes all the detailed learnings from the previous six Shingo workshops and teaches participants how to build systems that drive behavior that will consistently deliver desired results.

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